Shipping policy

Thank you for choosing to shop with AMK Collections! Here’s what you need to know about our shipping policy:

1. Processing Time:

  • Orders are typically processed within 24 hours after payment confirmation. This excludes weekends and holidays. Please allow 2-3 days in busy or sale periods.

2. Shipping Methods:

  • We offer standard shipping on all orders in Australia of a flate rate of $10
  • Orders on or over $80 free shipping
  • We offer express shipping for Australia at a flat rate of $15
  • The available shipping methods may vary depending on your location.

3. Shipping Rates:

  • Shipping rates are calculated based on the order price, or if selected express shipping
  • Free shipping may be offered on orders over a certain amount, as indicated on our website.

4. Estimated Delivery Times:

  • Estimated delivery times are based on the location.
  • Please note that actual delivery times may vary due to carrier delays or other unforeseen circumstances.

5. Order Tracking:

  • Once your order has shipped, you will receive a confirmation email with tracking information.
  • We pack our orders on the same day and your tracking number will be generated, however this may not update for 24 hours until the package has been scanned at the local depot.

6. Shipping Address:

  • Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

7. International Shipping:

  • We offer international standard shipping to select countries. International shipping rates are a flat rate of $20 and delivery times vary based on the destination.

8. Customs and Duties (for International Orders):

  • International customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs department.

9. Shipping Restrictions:

  • Certain items may be restricted from shipping due to legal or logistical reasons.
  • We do not ship to APO/FPO addresses.

10. Lost or Damaged Packages:

  • We are not liable for lost or damaged packages once they have been accepted by the carrier. Please contact the carrier directly to resolve any issues.

11. Returns Due to Shipping Issues:

  • If your order is returned to us due to an incorrect address provided by you or failure to collect the package from the carrier, additional shipping charges may apply for re-shipping.

12. Contact Us:

  • If you have any questions or concerns about our shipping policy, please contact our customer service team at amkcollections@hotmail.com.

13. Policy Updates:

  • We reserve the right to update our shipping policy as needed. Any changes will be effective immediately upon posting on our website.

14. Agreement:

  • By placing an order with us, you agree to abide by our shipping policy and terms of service.

We hope this policy clarifies our shipping procedures. If you have any further questions, feel free to reach out to us. Thank you for shopping with AMK Collections!